Refund policy

Return and Refund Policy

Last Updated: July 30, 2026

Thank you for shopping at skyworldshop.com, operated by Skyworld LLC.

1. Returns

You have 14 calendar days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unopened, unused, and in its original packaging.
Perishable goods (such as snacks and food items) are not eligible for return due to health and safety regulations, unless they arrive damaged or defective.

2. Return Process

To initiate a return, please contact us at:

Email: skyworld0929@gmail.com
Phone: (385) 499-7391

Please include your order number and the reason for return in your message. We will provide you with return instructions.

3. Return Shipping Costs

If the return is due to our error (e.g., wrong item or damaged product), we will cover the return shipping costs.
If the return is for other reasons (e.g., buyer's remorse), you are responsible for the return shipping costs.

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with:

Your order number
Photos of the damaged item and packaging

We will arrange a replacement or issue a full refund.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original payment method within 5–10 business days. Please note that your bank or credit card issuer may take additional time to process the refund.